SLA System Uptime:
Support under paragraphs 2 and 3 of the SLA section within the Software terms will be provided during Normal Business Hours by submissions via the Website and/or telephone. In case of submissions outside Normal Business Hours, the case details of the request/problem will be logged into the system at 09:00 am CET the next working day.
Qlearsite shall use commercially reasonable endeavours to and make the Services available 99.5 per cent of the time on a twenty-four hours a day, seven days a week, except for:-
planned maintenance (usually carried out during the maintenance window of 11.00 pm to 3.00 am CET); and
unscheduled maintenance performed outside Normal Business Hours, provided that Qlearsite has given You as much advance notice as is reasonably practicable and provided that Qlearsite shall use reasonable endeavours to ensure is performed during the above maintenance window except where urgent unscheduled maintenance is necessary.
Java, Scala, Python
Last Pen Test:
Latest major version of IE, Chrome, Safari, Edge
Pre built connectors:
API to the data wrangler (data upload and manipulation tool)